I hired this company to trim my mango tree, and it was a complete disappointment. Despite multiple attempts to work with them as I know times are hard and things get busy, they repeatedly failed to meet expectations, and provided only excuses when you ask them what's going on. Summary of issues below..
Initial Delay: After giving them my deposit, they were supposed to start work on 10/11 but canceled less than 30 minutes before the scheduled time, citing a smaller crew than expected. No apology for my time lost at first, but gave a 10% discount AFTER I explained my frustration as I took time off from work to be there and had to reschedule landscaping contractors coming the next week.
Rescheduled Work: Work was rescheduled to start between 9-10am on 10/16. By 10:30am on 10/16, no one had shown up. I asked for my deposit back unless they proved they were serious about taking my job, and they offered another 15% discount and promised to start on 10/18 and complete the work no later than 10/19.
Work Starts on 10/18: Only Marcus showed up, not the larger crew promised. No equipment, just a chainsaw and climbing gear to cut a giant mango tree. He worked 5.5 hours but left my yard a mess, with branches scattered everywhere, including on my neighbor’s lawn and the sidewalk fronting my house. He said he'd return with a chipper on 10/19.
Further Delays on 10/19: Marcus showed up with one helper but no chipper. He claimed he needed to build a box around his truck bed to catch chippings and rent the chipper still. His worker was unproductive as he is waiting for Marcus to return with the chipper. I go outside to check on progress to find him sleeping in the yard shirtless, and I find falling tree trimmings damaged small branches on my plumeria trees, made divots in my grass, ripped up plastic edging, and damaged my chain link fence. (Side note: While waiting for Marcus, the worker tells me Marcus just hired him 3 days ago, and has sent him to jobs alone. He also tells the worker that more people will eventually show up to help, which they never did)
Poor/Disrespectful Responses: When I raised concerns, Marcus dismissed them, saying they were “non-issues” for other clients. He blamed me for holding them accountable for their mistakes and damages, and then stated he is not returning with a chipper today and will do it on 10/20. He doesn't ask or consider your time, or the impact his unprofessionalism has. At the end of it, he tells me "i do not care if you write a bad review." I had it after that.
At the end of 10/19, they left my yard a mess, and I told them not to return to remove the rubbish on my property. I would rather pay someone twice as much as Marcus to finish the job than give him another cent. The entire experience was unprofessional, and I would never use them again or recommend them to anyone.
I didn't ask for for this job to win any awards. All they had to do was be timely, considerate, and professional in performing the work they are getting paid to do. Not shocked, just disappointed.
Mind you, I had three bids for this job, and Marcus was not the lowest bidder. I still picked him based on his past reviews regarding mango trees. So this is not a matter of money, its the lack of professionalism and respect this company had to offer on this job.
Lisa Furuta -Family-
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October 05, 2024
We did not realize our cypress trees were shedding into our neighbor's pool. The team at Tree Masters (Kaitlyn, Marcus) were responsive and did a site visit within the same week of my call. Marcus is incredibly experiences and knowledgeable and provided several options to us with expected outcomes. It was terrific experience and I plan to use them again for future tree diagnoses and work. Other tree trimming companies have one solution: hack it off. Tree Masters has a better approach in my opinion.
chad kumabe
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June 16, 2025
We've gone with Tree Masters multiple times for our coconut tree trimming and they consistently deliver excellent service. Their crew does outstanding work on the trees themselves, and they always make sure all debris is removed and leave the area spotless when they're finished. We're always happy with their professionalism and quality of work. Highly recommend Tree Masters!
Sean Alleyne
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July 16, 2025
Marcus helped us out when our cat got stuck in a tree. He went up and got him down. And he also cut back 2 mango trees in my backyard. He did a great job and his price was reasonable. I would definitely use them again and reffer them to all my friends
Aaron Kaneao
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September 19, 2024
Tree Masters' Marcus and Kaitlyn, came to my house to look at the coconut tree and give a proposal on Thursday. They were going to come sometime next week. On Saturday, Kaitlyn asked if they could come tomorrow. I texted, "Yes." When Marcus showed up, he wore his PPE required by law for the work. Tree Masters is licensed and insured comoany. I am a delighted customer, and recommend Tree Masters for your tree removal needs
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I hired this company to trim my mango tree, and it was a complete disappointment. Despite multiple attempts to work with them as I know times are hard and things get busy, they repeatedly failed to meet expectations, and provided only excuses when you ask them what's going on. Summary of issues below.. Initial Delay: After giving them my deposit, they were supposed to start work on 10/11 but canceled less than 30 minutes before the scheduled time, citing a smaller crew than expected. No apology for my time lost at first, but gave a 10% discount AFTER I explained my frustration as I took time off from work to be there and had to reschedule landscaping contractors coming the next week. Rescheduled Work: Work was rescheduled to start between 9-10am on 10/16. By 10:30am on 10/16, no one had shown up. I asked for my deposit back unless they proved they were serious about taking my job, and they offered another 15% discount and promised to start on 10/18 and complete the work no later than 10/19. Work Starts on 10/18: Only Marcus showed up, not the larger crew promised. No equipment, just a chainsaw and climbing gear to cut a giant mango tree. He worked 5.5 hours but left my yard a mess, with branches scattered everywhere, including on my neighbor’s lawn and the sidewalk fronting my house. He said he'd return with a chipper on 10/19. Further Delays on 10/19: Marcus showed up with one helper but no chipper. He claimed he needed to build a box around his truck bed to catch chippings and rent the chipper still. His worker was unproductive as he is waiting for Marcus to return with the chipper. I go outside to check on progress to find him sleeping in the yard shirtless, and I find falling tree trimmings damaged small branches on my plumeria trees, made divots in my grass, ripped up plastic edging, and damaged my chain link fence. (Side note: While waiting for Marcus, the worker tells me Marcus just hired him 3 days ago, and has sent him to jobs alone. He also tells the worker that more people will eventually show up to help, which they never did) Poor/Disrespectful Responses: When I raised concerns, Marcus dismissed them, saying they were “non-issues” for other clients. He blamed me for holding them accountable for their mistakes and damages, and then stated he is not returning with a chipper today and will do it on 10/20. He doesn't ask or consider your time, or the impact his unprofessionalism has. At the end of it, he tells me "i do not care if you write a bad review." I had it after that. At the end of 10/19, they left my yard a mess, and I told them not to return to remove the rubbish on my property. I would rather pay someone twice as much as Marcus to finish the job than give him another cent. The entire experience was unprofessional, and I would never use them again or recommend them to anyone. I didn't ask for for this job to win any awards. All they had to do was be timely, considerate, and professional in performing the work they are getting paid to do. Not shocked, just disappointed. Mind you, I had three bids for this job, and Marcus was not the lowest bidder. I still picked him based on his past reviews regarding mango trees. So this is not a matter of money, its the lack of professionalism and respect this company had to offer on this job.
We did not realize our cypress trees were shedding into our neighbor's pool. The team at Tree Masters (Kaitlyn, Marcus) were responsive and did a site visit within the same week of my call. Marcus is incredibly experiences and knowledgeable and provided several options to us with expected outcomes. It was terrific experience and I plan to use them again for future tree diagnoses and work. Other tree trimming companies have one solution: hack it off. Tree Masters has a better approach in my opinion.
We've gone with Tree Masters multiple times for our coconut tree trimming and they consistently deliver excellent service. Their crew does outstanding work on the trees themselves, and they always make sure all debris is removed and leave the area spotless when they're finished. We're always happy with their professionalism and quality of work. Highly recommend Tree Masters!
Marcus helped us out when our cat got stuck in a tree. He went up and got him down. And he also cut back 2 mango trees in my backyard. He did a great job and his price was reasonable. I would definitely use them again and reffer them to all my friends
Tree Masters' Marcus and Kaitlyn, came to my house to look at the coconut tree and give a proposal on Thursday. They were going to come sometime next week. On Saturday, Kaitlyn asked if they could come tomorrow. I texted, "Yes." When Marcus showed up, he wore his PPE required by law for the work. Tree Masters is licensed and insured comoany. I am a delighted customer, and recommend Tree Masters for your tree removal needs